Shipping policy
Processing times are currently less than 24 hours.
Au Noir Shipping Policy
Order processing time All orders are processed and shipped within 1 to 5 business days after your order confirmation email is received. You will receive another notification when your order has shipped. Please note that orders are neither shipped nor delivered on weekends or holidays.
Shipping options and estimated delivery times Shipping fees for your order will be calculated and displayed at checkout. Depending on your region, we offer the following shipping services:
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FEDEX Express: 1 business day
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Xpresspost: 1 to 2 business days
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Dicom: 1 to 3 business days
Tracking your order Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). The tracking number will become active within 24 hours.
Customs, duties and taxes Au Noir is not responsible for customs duties and taxes applied to your order when shipping outside Canada. All fees imposed during or after shipping are the customer's responsibility (tariffs, taxes, etc.).
Damaged and lost packages If your order arrives damaged, or if your package was lost in transit, please contact us immediately at [Insert customer service email address, e.g.: support@aunoir.shop. Please retain all packaging materials and damaged merchandise before filing a claim.