Of course! We can ship products to most countries worldwide.

Please note that each country has its own customs rules and regulations. Unfortunately, if your package is held at customs, you will be responsible for any communication and additional fees required to release your item(s).

Once your order has shipped, you will receive a separate email with a tracking number so you can track your order. Sometimes this email ends up in your spam or promotions folder, so be sure to check there if you feel you have been waiting a little too long.

You can also log in to your account and click on the relevant order to view its status.

*Please note that tracking information may sometimes take a day or two to be updated by the carrier. If it does not appear to be moving, there is a good chance it is on its way!

Depending on your region, we offer 2 delivery services: FEDEX Express (1-2 business days) and DICOM (1-3 business days). 

Orders are usually processed within 24 hours. Please note that during busy periods, additional time may be required to process your order.

Shipping costs vary by region and selected method. You can review your cart before checkout. Free shipping on orders of $125 or more. 

Oh no! We hope this doesn't happen, but if it does, although our carriers operate independently to deliver your package, we'll work together to resolve it!

If it was marked as delivered and it's only been one day, hang tight! Sometimes carriers scan packages before they reach you. Keep an eye out over the next few hours!

If the tracking hasn't been updated for an unusually long time or has never been updated since it was created, it was likely lost in transit. Please file a claim with the carrier. If there is no resolution after two weeks, please let us know, and we'll look into replacing or crediting your order.

If the delivery address was a temporary location, we assume no responsibility if the recipient is no longer at that address when delivery occurs within the expected shipping timeframe.  

You can also email service@aunoir.com for further assistance.

Return or exchange unworn items to AU NOIR through our returns portal. Through the portal, customers can make a one-time exchange for a different size, colour or product type, receive credit toward their next purchase or a refund to the original payment method.

Please allow  5 to 10 additional business days for returns and refunds to be processed during peak periods, such as promotional weekends and holidays. We want you to be satisfied with your AU NOIR purchase. If you are not, we will gladly accept returns of unworn, unwashed and undamaged items within 30 days of receiving your order or the in-store purchase date. All original tags must be attached.

Visit: https://aunoir.shop/pages/returns

• Enter your order number and email address in the fields above and click Start
• Follow the instructions and select the items you wish to exchange or return.
• You will receive a confirmation email with shipping instructions once your return request has been approved

You have 30 days from receipt of your shipment to return items. If you choose a return with a refund to the original payment method, the return shipping cost will be deducted from your refund. For an exchange or online credit, AU NOIR will cover the return shipping cost. (Please note that products purchased online cannot be returned to any physical store)

Important: We are not responsible for merchandise returned using any method other than our collection service. Merchandise must not be returned via a FedEx Drop Box, as this is not a supported return method. Return shipping costs are your responsibility if you choose to use another carrier. AU NOIR assumes no responsibility for refunds or compensation if return packages are lost, stolen or mishandled by the carrier.

Upon receipt of a return and after verifying its condition, we will process the refund as quickly as possible. We estimate that refunds will be issued by your payment provider within 10 to 14 business days. Business days are Monday through Friday, excluding holidays in the United States and Canada.

Refunds will be credited to the original purchaser's payment method. If the item you are returning was purchased in a currency other than your local currency, any refund will be issued in the same currency as the purchase. Due to exchange rate fluctuations, the refunded amount may be higher or lower than the original price paid.

We do not accept exchanges for previously exchanged items. Items received as gifts may be exchanged or returned for store credit through the online returns and exchanges portal.

Final Sale Section

All items in the Clearance section are final sale and cannot be returned for a refund to the original payment method.

Only size exchanges are accepted, subject to availability. If the desired size is no longer available, store credit will be offered.

READ THE FULL RETURN AND EXCHANGE POLICY HERE: https://aunoir.shop/en/policies/refund-policy

Once your return has been received and inspected, we will email you to confirm that we have received your returned item.

Once your return is approved, your refund will be processed and a credit will automatically be applied to your original payment method. If you opted for online credit, it will be emailed to you within 3 to 5 business days.

Please allow an additional 7 to 10 business days for return processing and refunds during peak periods, such as promotional weekends and holidays.

• If you chose to return your item for a refund to the original payment method, all shipping costs will be deducted from your refund. For an exchange or online store credit, AU NOIR will cover the return shipping costs.

• Original shipping charges are non-refundable

You have 30 days from the date you receive your shipment to return items.

• They must be in their original condition with tags attached
• Items must be unworn and unwashed
• Swimwear is non-refundable & non-exchangeable for hygiene reasons
• Gifts or complimentary promotional items are non-refundable

Final Sale Section

All items in the Clearance section are final sale and cannot be returned for a refund to the original payment method.

Only size exchanges are accepted, subject to availability. If the desired size is no longer available, store credit will be issued.

You can easily find your size by clicking the size chart on each product page. For PLUS SIZE customers, e.g., Maximus:  

4X = Not available online 

3X = Not available online 

2X = 10 

1X big = 9 

1X tall = 8 

0X big = 8 

0X tall = 7

We strive to maintain our inventory levels based on demand. However, from time to time, a particular product may be out of stock. If one of our products is out of stock, please feel free to send us a message, and we will be sure to let you know when it is available to order again.

You can view and try on our clothing at a store near you.

To find your nearest store: https://aunoir.shop/pages/store-locator

We strive to include as much information as possible in the product descriptions on each product page, but if there is anything more specific you would like to know, please contact us.

Offers cannot be combined with any other sale, promotion, discount, code, coupon and/or offer. However, you may use the highest available discount to maximize your savings.

All offers are limited to available stock; no 'RAIN CHECKS' are available. Not valid on prior purchases, gift cards, gift certificates, taxes, shipping or handling fees. Customers must pay applicable sales tax.

Au Noir reserves the right to end or modify any promotion at any time. Other restrictions may apply.

Limit one promotional code per order

Enter your promo code at checkout at the bottom of the page, when you begin payment. Limit one promo code per order.

Is the product you purchased now on sale? Please note that retailers are not legally required to offer customers a price adjustment.

However, if the product was purchased within the past 30 days, Au Noir will provide a gift card for the difference between the price paid and the sale price, which can be applied to your next purchase, upon request.