Refund Policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at: service@aunoir.com. Please note that returns must be sent to the following address: 8725 Rue Verville, Montréal, QC H2N 1Y1

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

You can always contact us with any return-related questions at service@aunoir.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can assess the issue and resolve it.

Exceptions or non-returnable items
Certain types of items cannot be returned, such as perishable goods (including food, flowers or plants), custom products (including special orders or personalized items) and personal care goods (including beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us with any questions or concerns about a specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

 

14 day cooling-off period in the European Union
Notwithstanding the foregoing, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at service@aunoir.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can assess the issue and resolve it.

Exchanges

The fastest way to ensure you get what you want is to return your item through our returns centre. A return label will be provided, and you may select another size of the same product.

If you would like a different product, please select the return for store credit option. Once the item has been received, you may place a new order using your store credit, increased by 10%.

Please note that we do not accept exchanges for items that have already been exchanged. Items received as gifts may be exchanged or returned for store credit through our online returns and exchanges portal.

Final Sale Section

All items in the Clearance are final sale and cannot be returned for a refund to the original payment method.

Only size exchanges are accepted, subject to availability. If the desired size is no longer available, store credit will be offered.

14 day cooling-off period in the European Union
Notwithstanding the foregoing, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at service@aunoir.com.

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at: service@aunoir.com. Please note that returns must be sent to the following address: 8725 Rue Verville, Montréal, QC H2N 1Y1

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

You can always contact us with any return-related questions at service@aunoir.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can assess the issue and resolve it.

Exceptions or non-returnable items
Certain types of items cannot be returned, such as perishable goods (including food, flowers or plants), swimwear, custom-made products (including special orders or personalized items), and personal care products (including beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us with any questions or concerns about a specific item. 

Unfortunately, we do not accept returns on sale items or gift cards.

 

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at service@aunoir.com.

Return or exchange unworn items to AU NOIR through our returns portal. Through the portal, customers may make a one-time exchange for a different size, colour or product type, receive store credit toward their next purchase, or receive a refund to the original payment method.

Please allow an additional 7 to 10 business days for returns and refunds to be processed during peak periods, such as promotional weekends and holidays. We want you to be satisfied with your AU NOIR purchase. If you are not, we will gladly accept returns of unworn, unwashed and undamaged items within 30 days of receiving your order or the in-store purchase date. All original tags must remain attached.

Go here: https://aunoir.shop/pages/returns

• Enter your order number and email address in the fields above and click Start

• Follow the instructions and select the items you wish to exchange or return.

• You will receive a confirmation email with shipping instructions once your return request has been approved

You have 30 days following receipt of your shipment to return items. If you choose a return with a refund credited to the original payment method, the return shipping cost will be deducted from your refund. For an exchange or online credit, AU NOIR will cover the return shipping cost. (Please note that products purchased online cannot be returned to any physical store)

Important: We accept no responsibility for merchandise returned using any method other than our collection service. Merchandise must not be returned via a FedEx Drop Box, as this is not a supported return method. You are responsible for return shipping costs if you choose to use another carrier. AU NOIR assumes no responsibility for refunds or compensation if return packages are lost, stolen or mishandled by the carrier.

Upon receipt of a return and after verifying its condition, we will process the refund as soon as possible. We estimate that refunds will be issued by your payment provider within 10 to 14 business days. Business days are Monday through Friday, excluding public holidays in the United States and Canada.

Refunds will be credited to the original purchaser's payment method. If the item you are returning was purchased in a currency other than your local currency, any refund will be issued in the same currency as the purchase. Due to exchange rate fluctuations, the amount refunded may be higher or lower than the original price paid.

We do not accept exchanges for previously exchanged items. Items received as gifts may be exchanged or returned for store credit through the online returns and exchanges portal.