Return and exchange process


 Return and exchange process

  • Enter your order number and email address in the fields above and click on start

  • Follow the instructions and select the items you wish to return

  • You will receive a confirmation email with shipping instructions once the return request has been approved.


Is there a charge?

  • There are no handling fees.

  • Original shipping costs are not refundable.

  • The customer is responsible for the return shipping costs.


What are returnable items?

You have 30 days following the reception of your shipment to return items.

  • They must be in their original condition with the labels

  • Items must be unwashed and unworn.

  • Masks are not refundable

  • Free gifts or promotional items are non-refundable.

When will I receive my refund?

  • Once your return has been received and inspected, we will send you an email to inform you that we have received your returned item.

  • Once the return is approved, your refund will be processed and a credit will automatically be applied to the original payment method within 10 business days.